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For the last few days our laserjet has been making a crinkling sound like its chewing on plastic when printing. Today it started messing up print jobs , and we opened it up to find this red powder which also comes out on pages. It is not a color printer. also we found bits and pieces of this shredded film, black on one side, brown on the other, not sure what that goes to. We thought it might be a problem with the new toner we installed last week, so we replaced it again but it made no difference. Any insight would be appreciated!
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The red powder is parts of the lower pressure roller and the plastic is the Teflon film from the hot roller. You will need to replace the fusing assembly which is the part that bonds toner to the page.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
The red powder is parts of the lower pressure roller and the plastic is the Teflon film from the hot roller. You will need to replace the fusing assembly which is the part that bonds toner to the page.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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HP Recommended
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