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‎10-10-2019 09:28 AM

HP Recommended
Product: laser jet pro MFP M277C6
Operating System: macOS 10.14 Mojave

Hello.

Click this link > https://support.hp.com/us-en/topic/diagnostics?category=printing

and find that all the diagnostic tools are for WINDOWS OS.

 

What about Mac OS ? 


More specifically....MAC CATALINA OS 10.15

 

????

1 person had the same question
1 REPLY 1

‎10-10-2019 10:41 AM

HP Recommended

Hi,

There are no Diagnostics Utilities for Mac, the HP Print and Scan Doctor is a Windows-only utility.

 

Add the printer from Printers and Scanners using AirPrint, then use Apple Image Capture to scan:

https://support.hp.com/us-en/product/hp-color-laserjet-pro-mfp-m277-series/7089945/model/7654942/doc...

 

Updated drivers should become available in the near future, there are still issues with the HP Essential Software which should be addressed.

 

Shlomi



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