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‎12-05-2025 02:18 PM - edited ‎12-05-2025 02:20 PM

HP Recommended

My HP laptop does not print documents on the M404 laser jet. The Blue light is solid on the printer. It printed fine two days ago. I turned off the router and modem, laptop and printer, and turned them on. The document is not going to the printer, and does not show in the printer queue. I also changed the cartridge. I also removed the printer and added it back on the Settings Printer list.

1 person had the same question
1 REPLY 1

‎12-16-2025 01:29 PM

HP Recommended

Similar issue for me with multiple users -but- specific to Word 365 printing -AND- only with a subset of pages. Prints find to other printers but nothing ever prints from the M4040. We can print the entire document fine - most but not all KB articles on the Microsoft side point to a driver issue but this is almost impossible to troubleshoot.

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