Does not print both sides on ASUS laptops

[Geolden]

Tried on two AsUs laptops one with win8.1, 64bit other with win 10, 64 bit used original cd also tried and downloaded the driver from HP and even tried win 10, own driver.   No cigar.  Took the mach back to serv, where I bouht it and there on win 10 own driver 2 sided printing worked. I am at a loss, any ideas out there?

[Jeet_singh]

@Geolden,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!  I came across your post and wanted to assist you. I understand you are having issues with duplex printing from your HP LaserJet printer. Don't worry as I have a few suggestions which should help you resolve this issue.

Let's try these steps here to Uninstall and Re-install the printer drivers:

First, unplug the USB cable from the printer if present.

Go to Control panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them.

Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.

Under print server properties, go to drivers - remove any entry there as well.

Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

Restart your computer.

Now click   https://ftp.hp.com/pub/softlib/software13/printers/IPG/M25/HP_LaserJet_Pro_MFP_M25-M27_full_solution... (this is for Windows 8.1 64-bit OS) to install the software.

Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Now go ahead and check the settings, 

• Go to Control panel – Devices and printer.
• Right-click on HP LaserJet Printer and select “Printer properties”.
• Select the “Device settings” tab.
• Ensure that the “Duplex unit” is set to “Installed” rather than “Not installed” and save the settings.
• Now again give a right-click on the printer icon and select “Printing preferences”.
• If a "Printing shortcuts" tab is available, select the "Print on Both Sides" or "Two-sided (Duplex) Printing" option.
• If “Printing shortcut” is not available, click the “Layout”, “Features”, or “Finishing tab”, depending on which tab displays in your driver version.
• Locate the "Print on Both Sides" or "Two-sided printing" menu or option, then select the binding or page flip option depending on if you want the document to read like a booklet or a tablet and save the settings.

For more in detailed, please go to Chapter 4. Print scroll down to page number 27 under the User guide of your Printer Click here

Alternatively, you can also visit this support document for - HP Printers - How to Print on Both Sides of the Paper (Windows) (Duplexing)

Let me know how that pans out,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,