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10-24-2019 11:26 PM
Hello, I have a problem after updating to an iMac on MacOS Catalina with a printer driver. MacOS is not listed and does not appear on HP support for macOS. Apple refers to the Hp support site.
Please help me.
Thanks
10-27-2019 05:51 PM
@Zip6, Welcome to the HP Support Community!
According to the product specifications for HP LaserJet 1020 Printer Series, it is not compatible with macOS 10.15.
HP LaserJet 1020 Color Printer driver for macOS 10.15 Catalina is not available from the HP website or Apple Software Update. However, Gutenprint (formerly called Gimp-Print) provides open-source basic print drivers for many printers that would otherwise not be supported in Mac OS X. To see if your printer is supported, go to Gutenprint drivers for more information.
NOTE: Gutenprint drivers are not supported by HP or Apple.
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
KUMAR0307
I am an HP Employee
11-03-2019 09:43 AM
That's unfortunate. If the issue persists, please contact our HP Support team for further assistance:
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the appropriate option based on your preference.
6) Fill the web-form and proceed further.
Keep me posted for any other assistance.
KUMAR0307
I am an HP Employee