• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
HP Recommended
Samsung Xpress M2020W

Hi, unplugged the printer as I was having trouble installing a new print cartridge.  When plugging back in all I get is a drop down menu when pressing print : PC Screen Only; Duplicate; Extend; Second Screen.  But, I cannot choose any of those options. 

 

 

2 REPLIES 2
HP Recommended

Hi,

This is on the PC screen?

 

You describe a Project setting dialog of Windows when pressing the Windows Logo + P keys of your keyboard.

 

Any chance you misuse the Windows Logo key instead of CTRL + P which used to launch a print dialog?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

Hi thanks.  Yes, is a PC. 

I suppose it could have been a mistake that I pressed Windows by mistake, but never have before.  Ho Hum. 

I tried the shut down restart a couple of times and it eventually went away.

At the time I could not actually choose any of those options.

Anyhow, all fixed (for now).  🙂

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.