• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎10-21-2017 12:07 PM

HP Recommended
Product: Laser Jet Pro MFP M477fnw

I bought the above printer to be a "workhorse" that includes duplex printing with a professional work product look.  The box at purchase showed the printer duplexed, one of the major reasons I bought it.  They are not cheap.  The printer shows it duplexes.

This printer does not duplex.  You have to manually perform that task, which I found out by running off nearly a ream of paper and wasting an hour.  If HP has to resort to false advertising to sell a product, I will look at another brand of printers.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-22-2017 05:27 AM

HP Recommended
The M477dn would be the model that duplexes.

You might be able to return that and buy the model that meets your needs.

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .

View solution in original post

3 REPLIES 3

‎10-22-2017 05:27 AM

HP Recommended
The M477dn would be the model that duplexes.

You might be able to return that and buy the model that meets your needs.

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .

‎07-26-2018 03:42 PM

HP Recommended
Same here. It also waste time. You have to be by the printer to manually switch the paper.

Is there a driver update one can use to move from manual to automatic duplex printing for this printer?

‎10-15-2018 11:51 AM - edited ‎10-18-2018 01:02 PM

HP Recommended

   

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.