E

[33CJ]

Hp 7900 inspire

every time I click on the desktop printer icon, it keeps going to device setup 

[Dragon-Fur · Accepted solution]

@33CJ 

Welcome to the HP Community --

This response can be an indication that the full driver printer software is no longer installed OR is installed but is no longer usable.

A common solution is to uninstall / reinstall the full driver.

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Next,

The following is relevant to a supported printer model and a supported version of Windows --

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Printer Software - Full Driver

Reinstall the full driver printer software

Short Version - (Re)Install Printer Software

If this is a re-installation,

• Uninstall the full driver printer software from Programs and Features or Settings > Apps > Installed Apps
• Restart the computer and sign in

Next,

• Scroll down ↓  to "Install full driver printer software" 

Details / How-to / Examples 

Check / Apply Windows Updates 

• Check / Install any pending Windows Updates 
• If any updates are applied in Windows Updates, Restart your computer and log in

Next,

Uninstall existing printer software

• Uninstall existing full driver printer software from Programs and Features.
• If your printer software includes a separate "help" in Programs and Features, uninstall that, too.
• Restart the computer and log in.

Install full driver printer software

• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

Web Pack Installation - Open Web Page - Full Driver Printer Software

HP Easy Start Printer Setup Software – Offline Use Only 

• Open the Web Page
• Download, Save, and Install the software.
• If using a USB cable to connect the printer to your computer, connect the cable when instructed to do so (near the end of the software installation process.
• After the software is installed, Restart the computer and log in

Short Version Done here

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Message Content References

Take advantage of the extensive HP Video collection !

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

• HP ENVY Inspire 7900 series
• HP ENVY Inspire 7900e series

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