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‎11-29-2019 08:46 AM - last edited on ‎11-29-2019 01:19 PM by Retired

HP Recommended
Product: HPLaserjet P1102w
Operating System: macOS 10.15 Catalina

I have tried to dovnload a new printer driver 5,1 .dmg on my iMac, Printer name is HP Laserjet P1102w. When the installation is about to finish a message is shown on the screen that installation is failed and contact support team. The Pc is opdatet with macOS Catalina Ver 10.15.1

1 REPLY 1

‎12-02-2019 09:11 AM

HP Recommended

@Sømand, Welcome to HP Support Community!

 

I would recommend you uninstall the HP Printer Software completely and then try installing the new drivers. Refer to the document HP Printers - Uninstalling HP Printer Software (Mac) for help.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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