Easy Start install won't finish (Mac)

[bwfowler]

Hi,

I'm trying to install Easy Start software on my Mac. My new OfficeJet Pro 7740 is installed and printing just fine, using wifi connection. But when I try to scan a document the printer tells me I need to install the HP software. I downloaded Easy Start and launched the installer app. It guides me through the install steps and downloads the apps. When download is finished I click install - but I get a message: "Easy Start cannot be installed now. Please try again later." I click OK and the download deletes. 

I did try again a couple of weeks later, downloading again, but with the same disappointing results.

I checked my Applications/HP folder and it only contains a file named "Icon?". There's no evidence that anything was installed. 

Any suggestions?

Thanks for any help.

[bwfowler]

I see why it's called Easy Start... Easy Finish might not be appropriate. (Apologies)

[bwfowler]

Anyone?

Sorry for whining but I have a client waiting for me to scan a document. I have this great HP all-in-one that's supposed to scan but I can't install the software... 

Please. Need help.

[bwfowler · Accepted solution]

Never mind. I fixed it. I downloaded the (same?) software from a different HP page and this version worked. 

Hope this helps someone... 

[Dacenguy]

Hi Bwfolwer,

I'm having the exact same problem installing and downloading the software for the HP OfficeJet Pro 7740 on my company's MacBook Pro Retina, OS X Mojave, 10.14.

Could you post a link or otherwise point me to where you were able to download the software? Setting up this printer to work with our PC, Chromebook, and Mac has been a nightmare.

[tutial]

I am also having the same problem on a 2017 13" macbook air running Mojave. I downloaded easystart from the 123 website that HP pointed me at and it has failed two or three times now just like yours did.

[bwfowler]

Sorry to hear that you are having the same installation problem. Here is the page where I downloaded the version that worked for me: 

https://support.hp.com/us-en/drivers

I don't know (or care very much) why this version worked. The only other difference was that I opted to not download the Help file. That may or may not have had any effect other than speeding up the downloads. Just sayin'. 

I hope this helps. 

[Dacenguy]

Holy crap, not installing the help files worked like a charm! Thanks dude!

[bwfowler]

So glad I could help. 

[tutial]

It took two tries, with the first one failing in the same fashion, but the second one worked! Thanks!