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‎08-16-2018 11:59 AM

HP Recommended
Product: HP LaserJet Pro MFP M521dn
Operating System: Microsoft Windows 7 (64-bit)

Our printer has been showing an Error 49 screen. It still prints, but it only prints from certain programs such as Chrome, Word, etc. Are there any suggestions?

2 REPLIES 2

‎08-16-2018 12:15 PM

HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.

You could print out the configuration report of the printer and check the firmware installed.Then i would update the firmware and retry.This should solve the problem.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
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I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
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‎11-16-2018 09:59 AM

HP Recommended

AL CONECTAR EN RED ESTE EQUIPO ENVIA EL ERROR 49. DESCONECTADO DE LA RED NO ENVIA EL MENSAJE . SE PONE EN PREPARADA.

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