• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎07-15-2021 06:44 AM - edited ‎07-15-2021 06:48 AM

HP Recommended
Product: HP Color LaserJet Flow E87640

Hello,
We have problems every time after printer was in sleep and then wake up.
Every time printer gives error 61.00.00 - Connection between formatter and engine lost.

Then gives another error 30.01.41 Scanner Error, power off/on. Scanner initialization failed. Exception.

We tried this sollutions: https://support.hp.com/us-en/document/c04581810
It's only one time fix, after restart the printer is working. Until next sleep.
In the Energy Settings there is only max 103 minutes until sleep. There is no option to disable sleep.

We tried firmware 4.11 and upgrade to 5.2 with no luck.

 

Any idea how to disable sleep entirely, or this is hardware problem and need replacement - formater board or harddisk?

 

The printer is HP Color LaserJet Flow E87640.

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.