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‎04-02-2020 07:28 AM

HP Recommended
Product: Laserjet Pro MFP M277dw

Hi, since now having to work at home my printer comes up with the above error code. I operate a Mac but for work am using a laptop which connects to my office computer via a VPN? which uses Windows 10 I believe (O365 etc). Please dont be fooled into thinking I know what I'm talking about cos I dont....just use the machines! 

Its annoying as this has only started to happen since I'm working from home...with the work laptop? Dont want to rush and buy a new printer if I don't need to.

3 REPLIES 3

‎04-02-2020 08:48 AM

HP Recommended

This is a noted service issue with the following steps required:

 

1. Unplug unit for ten minutes and the restart, make sure that you are plugged directly into the wall

2. Still not working, perform a NVRAM reset. https://www.youtube.com/watch?v=SfIhl9CvSOw

3. If that does not resolve the problem then the DC controller will need to be replaced.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎04-02-2020 09:13 AM

HP Recommended

Thanks, the unplugging works more often than not but it happens again, guess I'll try the reset check next. Thanks

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‎04-02-2020 01:37 PM

HP Recommended

Make sure your printer is not plugged into a power strip, surge protector or UPS as they can limit power to the printer and cause weird issues. It should be plugged directly into a wall outlet on a circuit that is not loaded with other electrical devices. 

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