Error During Driver Install Windows 10

[Andrew8811]

I receive "Error A fatal error occured preventing product use" while trying to install the printer driver on a Windows 10 computer. This printer was purchased late in 2015. I have tried every driver since the first driver was released and none of them have worked on Windows 10. I have tried installing the printer driver while it is connected over wireless and USB. 

[MarcelusWallace]

Welcome to the HP Community @Andrew8811,

I understand you getting an "Error A fatal error occured preventing product use" message while trying to install the printer driver on a Windows 10 computer. I will do my best to help.

Below, I posted a link to a document that has a troubleshooting solution to this issue. Please try all of the steps, in order, and get back to me with the results as well as any problems or error codes you experience.

HP LaserJet Printers - A Fatal Error Displays During Software Installation

I hope this helps

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Click the "Accept as Solution" button if I have helped you reach a solution.

[Andrew8811]

I received this error when I tried the above solution.

Windows encountered a problem installing the driver software for your device.

Windows found driver software for your device but encountered an error while attempting to install it.

HP Color LaserJet Pro MFP M277 PCL6

One of the installers for this device cannot perform the installation at this time.

[MarcelusWallace · Accepted solution]

Hi @Andrew8811,

There are other drivers you can try if you are having trouble downloading the software from the HP website. 

Here are a few options to get drivers for your printer.

HP EasyStart

Windows driver for an HP printer

HP Universal Print Driver

If you are still experiencing installation issues after you have tried the above drivers, you will need to contact HP for further support.

Contact HP:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear

I hope this helps.

If this helps show appreciation for my reply by hitting the thumbs up below

Click the "Accept as Solution" button if I have helped you reach a solution.

[Andrew8811]

I utilized the www.hp.com/contacthp/ link and was connected with a service person who took control of my computer and got the printer working. They also fixed my second Windows 10 computer. This currently seems to be the only solution to the problem as the steps done in the remote control are not documented in the forum.

[AaronK1]

This is an easy fix...DO NOT download or try to install the 64-bit installer for any OS.  The TWAIN driver is 32-bit and will cause issues when trying to install.  Whether you are using Windows 7 64-bit, Windows 8 64-bit or Windows 10 64-bit, always choose the 32-bit installer from the HP website and use that to install the MFP.  You will have no issues.  

The reason for this is that a 64-bit TWAIN driver doesn't exist (for any mfp).  Good luck everyone.