Error E3 on M1132 MFP

[Geoff-S]

Hello. My HP M1132 printer is showing an E3 error code. I have tried all the suggestions found online, which include clearing any paper jams, ensuring the toner cartridge is fitted correctly and resetting the printer by removing the power cable, waiting 60seconds and powering it back on. None of these options work. Please can you help. Do I need to do a cold reset? 

[Kumar0307]

Hi @Geoff-S

Welcome to the HP Support Community. I'd be happy to assist you.

Error E3 indicates 'The print cartridge is missing or is not installed correctly.' For more info refer to this document. make sure you are using a HP compatible ink toner: HP LaserJet CE285A Black according to your region.

Also, perform the steps mentioned in this document.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Geoff-S]

Thank you for your help. I followed the actions on the page you sent me to. I have checked and cleared any paper jams. I have removed the toner cartridge, cleaned the contacts and refitted it and I have reset the printer by removing the power cord. I still get the E3 error. Are there any other actions I can try?

[Kumar0307]

@Geoff-S

That's unfortunate. This model printer does not have an option to perform a cold/NVRAM reset. 

If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Geoff-S]

Hello Kumar.

Thank you for your help. I'm still having problems. I'll contact my local HP support centre.

Kind regards,

Geoff

[Kumar0307]

@Geoff-S

As this is a hardware issue with the printer, kindly contact the HP Support team as mentioned in my previous post or yes, you may contact local HP Support.

Keep us posted for any other assistance.

[east2100]

Check it on YouTube hope it'll help.

https://www.youtube.com/watch?v=omkIexhQjq4

https://www.youtube.com/watch?v=Hno2KXGAnUg