Error Message - Missing or failed printhead

[2ulips]

I got this message on the printer screen " There is a problem with the printer or ink system.  Turn printer off, then on.  If the problem persists, contact HP."  I also get a message to "turn the printer off, unplug it for 10 seconds and then turn it on again."  On my computer I get a error message "Missing or Failed Printhead - the printhead appears to be missing, not detected, incorrectly installed or incompatible."

Turned off the printer and have tried the unplug for 10 seconds but neither help.  Reinstalled the drivers but again didn't help.

Can anyone help me?

[Jeet_singh]

@2ulips,

Welcome to HP Support Community,

Have you checked for any obstructions inside the printer?

Are you able to move the carriage freely?

Let's try these steps here:

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Did you try to update the printer firmware? If not, If your printer connected wireless, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website. 

Restart the printer once done.

If the issue persists, try the steps listed here:  HP Printers - Printhead Problem, Ink System Failure, '0x...' Error Displays

Alternatively, you can visit this link: HP Officejet Multifunction Printers - Resolving 'Problem with Ink System' Error

Let me know how it goes!

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