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‎01-10-2019 10:56 PM

HP Recommended
Product: HP OfficeJet Pro 8600 Plus N911g
Operating System: macOS 10.14 Mojave

I was given instructions that worked but there was a catch - I had to repeat them, which included reinstalling all of my printers, every time I changed printers. I travel around and have 9 printers that I use over the course of a week. Does anyone know of a permanent fix for this problem? This is my personal printer. Thank you, Carol

1 person had the same question
1 REPLY 1

‎01-12-2019 05:43 PM

HP Recommended

@Carol6058

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

 

To provide you with an accurate solution, I'll need a few more details:

Is the copy working fine?

How is the printer connected? (USB or Wireless)

Are you facing this issue while printing a particular document or all the application?

 

Meanwhile, update the printer firmware and Mac software using the below link:

 

Update printer firmware

Update software on Mac 

 

Restart the printer and the Mac.

 

Keep me posted, how it goes!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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