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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-05-2019 10:54 PM

HP Recommended
Product: hp laserjet m602
Operating System: Microsoft Windows 7 (64-bit)

Today I have removed and reinstalled after cleaning and still have this jam code. 13.b9.d2. And the first 3 pages print, it stops on the 4th most times. If I print from tray 1 straight path, it print fine no stopping. 

1 REPLY 1

‎03-06-2019 02:52 PM

HP Recommended

theres probably an issue w/ the tray 2 pick up assembly or drive gears.  sometimes the solenoid gets sticky too and it'll cause inconsistent jams.  since you can print from the MP tray without issue, you've pretty much pin pointed the problem.  if you remove the right cover, near the bottom front of the printer you can actually see the drive gears and solenoid.  run prints w/ the cover off and watch those two parts.  check for any breaks in operation. 

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