Error code 50.04.00

[HunterT12]

I keep getting error code “50.04.00 printer failure please restart” tried restarting printer: unplug from wall hold down on power button for 20 sec. wait 30sec plug it back in to no resolve. It’s plugged in to outlet on wall and is configured on network, even tried resetting it to no resolve. Looking for help so thanks in advance.

[Mans]

@HunterT12 

Hello,

50.x errors are often a problem related to the fuser.

In order to mitigate this incident, please redesign the power supply to the printer:

1. With the printer turned on, disconnect the power cord from the printer.
2. Unplug the power cord from the power source.
3. Wait 60 seconds.
4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

5. Turn the printer on.

If the problem persists, follow the next steps:

1. With the printer turned on, disconnect the power cord from the printer.
2. Unplug the power cord from the power source.
3. Wait 25 minutes.
4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

5. Turn the printer on.

Do not hesitate to solicit us if you need.

Regards,

[HunterT12]

Tried all of mentioned above to no avail, printer is less than a month old. Seems a little early for a fuser issue

[Mans]

@HunterT12 

Thank you for your return,

I recommend that you Contact HP HP Pro Support in your country/region.

Please do not hesitate to solicite us in case of need.

Regards,

[Repairatrooper]

This is a fuser drive error.  Below are customer steps to try in resolving the error. 

1. Turn off the power by using the power switch, and then wait at least 30 seconds.
2. Turn on the power and wait for the product to initialize
3. If the error returns, turn the printer off, unplug the device from any power-strips or uninterrupted power supplies, and plug printer directly in to a wall socket.
4. Ensure that the power source meets the printer requirements. Ensure that the printer is the only device using the circuit.
5. Ensure the paper type and fuser mode are correct for paper being used.
6. If the error persists, please contact customer support at: www.hp.com/go/contactHP.