Error code on officejet 4650

[BILLGRIFFITH]

Error message OXB36465AO AND PRINTER WILL NOT GO ANY FURTHER. HAVE NOT FOUND THIS ERROR CODE ANYWHERE

[Jeet_singh · Accepted solution]

Hi @BILLGRIFFITH,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I understand you are getting "0x" error message on your HP OfficeJet Printer. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

Have you checked for any obstructions inside the printer?

Are you able to move the carriage freely?

In the meantime, let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Next thing, I would suggest you go through this link: HP Inkjet Printers - '0xc19a0005' Error or Similar Error Displays

If you have followed the steps suggested and still having the issue. I would suggest this could be a possible hardware failure. I would recommend you contact our HP phone support for further assistance. 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[BILLGRIFFITH]

the carriage is docked and will not move. also I have tried the hard start a few times..we did have a short power outage of about 10 seconds ...when power came back on the printer was malfunctioning

[Jeet_singh]

@BILLGRIFFITH,

As I understand the issue started after the power outage, I would suggest you try to perform a hard reset for couple of times and see if that helps.

If the issue persists, I would suggest you try to move the carriage manually and check if that moves, If the carriage is stuck then it's more likely a possible hardware failure with the printer.

As suggested in the previous post, I would recommend you contact our HP phone support for available service related options.

Let me know if you encounter any difficulties contacting our HP phone support.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts,

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,