02-06-2020 09:25 AM
I've been printing all morning, and suddenly get this error message:
OFFENDING COMMAND: setlinecap
It is one report from the Authorize.net system. All other items in this program print perfectly. Everything, including this document prints perfectly from my other HP printers. Please help me to fix this.
02-06-2020 01:55 PM
We are getting the exact same error on an HP LaserJet 400 MFP M425dn. It started this afternoon when we attempted to print standard reports from Dynamics NAV Business Central 365 SaaS (e.g. Sales Orders, Sales Confirmations, etc).
02-07-2020 02:58 PM
In our case, the issue pertained to a Google Chrome update because our application is a Cloud app. When users updated to
Version 80.0.3987.87 (Official Build) (64-bit) the issue appeared. It appears to have been fixed now because a user who could not print this morning can now print.
Another work-around was to print from Edge instead of Chrome. Hope this helps someone.
02-09-2020 12:08 AM
I was going to ask if anyone had had a software update to their system, as that can usually cause this kind of problem, and GaryWiney did mention that as an option, so I would suggest everyone check into that as a possibility and see if there's been a fix.
Another thing to check for is the firmware version of your printers. If there is a newer firmware version than what you currently have, try installing that to see if that helps resolve your issues.