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‎09-14-2017 03:16 PM

HP Recommended
Product: LaserJet P2055dn
Operating System: Microsoft Windows 10 (64-bit)

When I click on printer preferences for my LaserJet P2055dn, I get the following error:

C:\Windows\system32\rundll32.exe

Function address 0x655ca006 caused a protection fault. (exception code 0xc0000005)

Some or all property page(s) may not be displayed.

 

Can anyone tell me what is causing this and how I can fix it?

 

Thanks.

2 people had the same question
1 REPLY 1

‎09-20-2017 09:54 AM

HP Recommended

Hi,

 

I found this useful to troubleshoot the issue.

 

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_other-mso_other/printer-properties-funct...

Although I am an HP employee, I am speaking for myself and not for HP.

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