06-11-2019 11:19 AM
Many have asked this question - none of the responses have worked as far as i can tell. Surely a hard reset is possible? Not unplugging etc - that has done nothing as others have reported.
Solved! Go to Solution.
06-12-2019 11:30 PM
I checked both the service and troubleshooting manuals and both mention NVRAM reset but neither actually states how. You many need to contact HP technical support directly.
10-18-2019 01:52 AM
HP support provided the following steps for me to factory reset my HP LaserJet Pro M15w:
- Turn off printer by pressing power/ready button (button 3 in picture below).
- While printer is off, press and hold the resume/cancel button (button 4 in picture below).
- While holding the resume/cancel button, press the power/ready button to turn the printer on.
- Continue holding the resume/cancel button for 20 seconds.
03-16-2020 10:28 AM
Solution Worked. Its a shame HP Support can't be more straight forward and make this information easier to find or part of the instructions that come with the printer or in the HP smart app, which isn't smart enough.