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HP Recommended

Why would this need to be  a private message???!?

Can't you post these instructions online somewhere??

I'm having the same issue and would love to find a solution on the internet (for a common issue, if all the searches are any indication) without waiting for a human reply.

Thanks

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HP Recommended

HP determined a while ago that the NVRAM and COLD reset steps are privileged information.  They are intended only for HP certified repair technicians via the Service Manuals.  If you want the steps you need to speak with HP directly first.  HP reps do follow the forums from time to time and may respond with direct messages too, but its quicker to contact them directly.

 

If you were to get your hands on a service manual for this printer model then the steps would look something like this:

 

NVRAM initialization

Performing an NVRAM initialization resets the following settings and information:

  • All menu settings are reset to factory default values.
  • All localization settings, including language and country/region, are reset.

CAUTION: All onboard network settings are also reset. Be sure to print a configuration page before restoring defaults. Make note of the IP address that is listed on the configuration page. You might need to restore the IP address after an NVRAM initialization.

After performing an NVRAM initialization, reconfigure any computers that print to this printer. Uninstall and then reinstall the printer software on the computers.

LED control panels

  1. Press and hold down the Cancel button for about 50 seconds.
  2. When the green LED illuminates, the NVRAM initialization is complete.

 

2-line control panels

  1. Turn the printer off.
  2. Press and hold down the right-arrow button, and then turn the printer on.
  3. When the Permanent Storage Init. message appears on the display, release the right-arrow button. The NVRAM initialization starts. When the printer has finished the NVRAM initialization, it returns to the Ready state.

 

Touchscreen control panels

  1. Turn the printer off.
  2. Touch and hold the lower-right quadrant of the touchscreen, and then turn the printer on.
  3. When the Permanent Storage Init. message appears on the display, release the touchscreen. The NVRAM initialization starts. When the printer has finished the NVRAM initialization, it returns to the Ready state.

 

 


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