False Advertising

[2b5DktH6uWPWk]

I bought this printer based on the description provided which states: 1,000 PROFESSIONAL-QUALITY PAGES. Produce 1,000 pages of crisp, sharp text and smooth grayscales rig... This was purchased in order to print text based essays and homework sheets for school during the COVID19, so quality was never a problem. Upon installing the printer, I immediately changed the settings to low quality, 600 dpi draft/economode quality printing. I was only able to print 600 or so pages of text (not photos) before running out of ink. Seeing as high quality 1000 pages was the expectation, 600 low quality prints seems to be much lower than what was expected. I would have been happy had we got somewhere close to what was advertised when I bought it... I'd like to be provided a new cartridge and this appears to be the only avenue HP allows questions unless you are a business customer, or a facebook user.

[Repairatrooper]

Thanks for posting your experience. Just so you know, this forum is a user support forum and most of the people on here providing answers are knowledgeable users and not employees of HP. While your concern may get elevated, you would be better off contacting the 1-800 HP Invent to express your disappointment and request satisfaction.