False paper jam

[Nikosdaniil]

hello everyone, I have a small issue with my printer, every time I try to print from tray 1 it gives me error “jam in tray 2” 

but then I’m using tray 2 it prints as normal. 
any ideas what’s that can be ? 

[ALS-77]

First, check your firmware version and update to latest version. Next, check the tray 1 drop down tray that sits above the pull out cassette for any loose or missing pressure rollers that are mounted in the tray itself, as well as any obstructions or anything unusual in the tray or in the path. Check the tray 1 pickup roller for wear and clean it.

[Nikosdaniil]

Unfortunately, I’ve tried all that and nothing. The roller from the tray 1 doesn’t seem to roll when it should, but then I’m going to secondary menu and select pick rollers, it works.