• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked

‎01-22-2019 04:06 PM

HP Recommended
Product: LaserJet Pro 400 m451dn

I'm getting false tray 3 jams on my M451dn.  I've replaced the DC controller board twice with limited success.  Any other solutions available for this issue?

1 REPLY 1

‎04-22-2019 07:56 AM - edited ‎04-22-2019 07:56 AM

HP Recommended

we have a M451 at work that was getting the tray 3 error and the printer only has 2 trays. I took the printer down to oiur shop. i tried printing a report from within the printer and not connected to a computer or a network. i got the tray 3 error. so i gave up then after about 10 minutes i heard the printer making a noise like it was starting up. i went over and the printer said calibrating. after that the printer started to print again without the the tray 3 error. so what i am thinking is this tray 3 error is probably driver based...something configured to print from tray 3.

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.