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jenjones Student
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Fatal error during installation

Laser Jet Pro MFP M277dw
Microsoft Windows 10 (64-bit)

Gets to 99% installation progress and I get the fatal error: took too long message.

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Provost Provost
Provost
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Fatal error during installation

Hi,

Try following the below steps and check if that may make any difference:

If the USB is connected please unplug it at this time.

 

From the Control Panel select Devices and Printers and remove any instance of your printer or any other listed HP printer (a such may happen due to conflicting drivers too)

Restart your computer.

Right-click the Start menu and select Run, then paste below command and press OK:

printui /s /t2

 

Remove any listed HP printer in here too, be sure to select teh2nd option to delete both the printer driver and its package.

 

From the printer screen tap Setup > Service > HP Smart Install and disable the feature, then restart the printer.

 

Now try reinstalling the HP Software and check for any difference.

 

Please let me know if that helps,

Shlomi

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