• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Ready to level up? Join the Expert Program—
Locked

‎06-27-2019 10:16 AM

HP Recommended
Product: HP254DW
Operating System: Microsoft Windows 10 (64-bit)

I have a HP254DW it printed on paper and heavy card all day without issue. However I thin printed 6 sheets of label paper. After that I had a repeated issue where the printer would not pick up the paper or card it had previously been happy with. What can I do?  

4 REPLIES 4

‎06-27-2019 11:37 AM

HP Recommended

Check to see 
1. if the pick-up roller is turning....

2. if there's anything blocked in the path way

Was this reply helpful? Yes No

‎06-27-2019 11:58 AM

HP Recommended

The pickup roller appears to be turning, as it will print after 3-4 attempts. There is nothing blocking 

Was this reply helpful? Yes No

‎06-27-2019 12:29 PM

HP Recommended

If the roller turns but does not grab paper then likely you need to clean the roller, or the surface of the label paper is too slippery for reliable feeding. Are you refeeding sheets that have some labels removed? If you are using partial sheets the recommended method is to print labels so that the bottom labels are used first. If you print the top labels first then the pickup roller will slip on the surface and you will also get print defects as the slippery surface can lead to toner smears.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎06-27-2019 12:36 PM

HP Recommended

The printer worked with paper, Then it worked with labels. However after switching back to paper the issue occurred. 

 

I was printing complete sheets of labels. Is it possible that the label paper had some kind of film which go onto the rollers?

 

What is the best way to clean the roller, I can see two rollers at the back in the center, are there more?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.