Firmware Updater installed incorrect firmware

[Dr_Farhan]

While trying to set up my new M102w printer today, I downloaded and ran the M102 Printer Series Firmware Updater from the HP website. All seemed well at first, but then I noticed that the printer was being listed on my computer as a HP LaserJet 3020, and soon found that it is not being recognized by the driver which I downloaded from the HP website. I assume that the Firmware Updater somehow installed the incorrect firmware, despite being clearly listed as the updater for the M102 series. I have since tried to re-run the updater, but it no longer recognizes the printer. Wi-Fi light is permanent off as HP 3020 is not Wi-Fi supported. This is ridiculous..

I'm amazed at the level of negligence 

[asmita6658]

Hi @Dr_Farhan

Welcome to the HP Support Community. 

I have sent you a private message with the steps to perform an NVRAM reset. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Dr_Farhan]

Hi. Thanks for replying.

It didn't work .. 

[Dr_Farhan]

I think HP is responsible and should be sued for willfully sending wrong updates