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‎03-26-2020 05:22 AM

HP Recommended
Product: HP Enterprise MFP M680

I'm trying to upgrade firmware via USB on HP Enterprise MFP M680.  After 30 hrs it is still in the initializing phase.  There is a counter that keeps on ticking.  It is almost on 60000 by now. Is this normal. The screen indicates that I must not unplug the printer. Will I fry the brain when shutting down the machine?  Please assist!?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-26-2020 05:46 AM

HP Recommended

That takes way too long. There is only one way to know, and that is to unplug it. The firmware is on a removable drive ( HDD or SSD ) in the worst case if the printer was 100% functional you will need to replace the drive. Maybe the drive is defective and that's the reason it takes too long.

 

https://support.hp.com/hr-en/document/guid-3e7ecd75-610e-4981-a5c0-7dd30d4b484d_en_us_guid-9bf99265-... 

 

You can run a disk test from preboot menu if after unplugging it printer fails.




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3 REPLIES 3

‎03-26-2020 05:46 AM

HP Recommended

That takes way too long. There is only one way to know, and that is to unplug it. The firmware is on a removable drive ( HDD or SSD ) in the worst case if the printer was 100% functional you will need to replace the drive. Maybe the drive is defective and that's the reason it takes too long.

 

https://support.hp.com/hr-en/document/guid-3e7ecd75-610e-4981-a5c0-7dd30d4b484d_en_us_guid-9bf99265-... 

 

You can run a disk test from preboot menu if after unplugging it printer fails.




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‎03-26-2020 06:24 AM

HP Recommended

Thank you.  How do I run the disk check from the reboot menu?

 

Thank you for your assistance. 🙂

‎03-26-2020 06:31 AM

HP Recommended

Check YT video how to access the preboot menu, you will find diagnostic for multiple parts including disk drive.

 

 




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