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Firmware update makes printer unusable

Laserjet Pro M102W
macOS 10.14 Mojave

I have tried to make a firmware update with the driver 'Serie HP LaserJet Pro M102 M104 M106 – Firmware-Update-Dienstprogramm', which I downloaded from the HP website.

After installation  the printer responds with HP Laserjet 3020!!!  As a result the printer isn't addressable anymore. 

Neither a reset as described in the manual nor the hints in the posts concerning this severe problem  are useful.

Probably I have do a NVRAM reset, but how is this done?

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Firmware update makes printer unusable

@drunau, Welcome to HP Support Community!

 

I can help you with the reset instructions before that let us try to isolate the issue-

  • Where do you see the printer listed as HP Laserjet 3020?
  • What is the error message when you try to print?
  • How is the printer connected to your printer?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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Firmware update makes printer unusable

1. The printer is listed as HP LaserJet 3020 in the Printer&Scanner menue

2. No error message because the printer doesn't print. The Resume/Cancel LED is blinking.

3. The printer is via USB connected

 

I also tried 'HP Smart' but without success.

 

drunau 

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Firmware update makes printer unusable

@drunau

 

I 've sent you the reset instructions via a private message. In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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Firmware update makes printer unusable

Hi @Tej1602. I am facing the same issue. Could you please send me the instructions to reset the NVRAM?

 

The printer switches on but I can't do anything. The Ready LED is blinking all the time.

 

Thank you

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Firmware update makes printer unusable

@Plankton82, Welcome to HP Support Community!

 

I assume that you've the HP Laserjet M102w printer.

 

I 've sent you the reset instructions via a private message. In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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I will post here my reply to your message as you didnt get my PM earlier

 

Thank you for your message. The solution did not work. The ready led is always flashing no matter how long I hold the power button for. I have read many people is having the same issue after loading the latest firmware. What is the next step?

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