Forgot admin password on HP LaserJet M28w

[Ivan53]

Hello! Please send me the reset instructions for my LaserJet MFP M28w. I cannot reset it via the "System" tab in the web interface, because I accidentally set a wrong password and cannot access it

[Ivan53]

My friend, who have this device, is from Kursk, and dont speak English. What can he do?

[asmita6658 · Accepted solution]

Hi @Ivan53

Welcome to the HP Support Community. 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[AxS]

Dear Asmita,

   I'm sorry to bother HP but I forgot the admin password of my MFP M28W too.  How can I recover and/or reset the password ?

Many thanks in advance,

  Alex

[asmita6658]

@AxS

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

[Mathias_B]

Hello Asmita, Hello HP Support Agents,

I have the same issue with the printer laserjet pro mfp 28w and the locked advanced settings.

Thank you in advance for helping.

Regards

Mathias

[Betty0610]

@Mathias_B

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the forums page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!