Forgotten Administrator password

[Nayr090]

Hello! So I thought I had written down the administrator password to my printer, but it's apparently incorrect, and now I'm stuck because I can't make setting or admin changes. I've been directed to do a cold reset via HP support, but the problem is that I have to get to the administration panel to do so, and that requires the administrator password. Please help, I am not sure where to go from here.

[rlindeman · Accepted solution]

Cold reset using the Preboot menu
1. Turn the product on.
2. The HP logo displays on the product control panel. When an underscore displays below the HP
logo, touch the logo to open the Preboot menu.
3. Use the down arrow button to highlight Administrator, and then touch the OK button.
4. Use the down arrow button to highlight Startup Options item, and then touch the OK button.
5. Use the down arrow button to highlight the Cold Reset item, and then touch the OK button.
6. Touch the Home button to highlight Continue, and then touch the OK button.

[Nayr090]

Worked like a charm, thank you so much! For anyone else that reads this, the password will be blank afterwards.

[Rosalind73]

Serial number [edited] HP DeskJet 2600 All-in-One series hostname 080557

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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Thank you