Forgotten printer password

[Brad_H1]

I need to reset the password on this printer.  I configured this printer to have a password and thought I had it saved. I need to reset this printer back to default settings and join it to a different wifi SSID. Due to not remembering the password, I can no longer make any changes to this printer via the webpage for the printer or on the touchscreen. It keeps asking me for a password to change everything.

Thanks for any help. 

[senan6806 · Accepted solution]

@Brad_H1

A warm welcome to HP Support Community!

It sounds like you have an administrator lock enabled on your printer. I believe the only way to remove an administrator lock is by performing a full reset and re-initializing the printer. The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

I've send you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.