Fraud scam on HP website

[R146]

I was scammed when I started chatting with HP about problems with my OfficeJet Pro 8025 printer. I left my name and telephone #, and when they called me back, it was the beginning of a nightmare scam.  Hackers have conducted scams using HP websites. I wonder how much of a background check is done for the technical support teams, or contractors. I also have lost a lot of confidence in HP, and doing future business with  them.

[Hawks_Eye]

Hi @R146 

Welcome to the HP Support Community! We're here to help you get back up and running.

I am truly sorry to hear about the distressing experience you went through. It’s unsettling when trust is shaken, and I completely understand how this would impact your confidence. Thank you for sharing the details—it helps us guide you with clarity and reassurance.

To protect yourself and ensure you are always connecting with genuine HP support, here are some important steps you can take:

Verify Official HP Websites

• Always begin at HP’s official support portal:
  HP Customer Support – Software and Driver Downloads
• From here, you can safely locate drivers, software, and support options for your HP OfficeJet Pro 8025.

Use the HP App

• Download and install the HP App from the Microsoft Store.
• This app is the secure way to manage your printer, check ink levels, run diagnostics, and connect with support.

Check Contact Channels

• HP does not request sensitive personal information such as passwords or banking details during support.
• If you receive unsolicited calls or emails, do not share personal information. Disconnect immediately.

Secure Your Computer

• Run a full antivirus scan on your Windows 10 system to ensure no malicious software was installed during the scam.
• Keep Windows and printer drivers updated to reduce vulnerabilities.

Printer Troubleshooting

• For your HP OfficeJet Pro 8025, you can download the latest drivers and firmware here:
  HP OfficeJet Pro 8025 All-in-One Printer Software and Drivers
• After installation, restart your computer and printer, then reconnect via USB or Wi-Fi.

Awareness Resource

• HP provides guidance on avoiding scams and ensuring safe support interactions:
  HP Fraud Alert Information

By following these steps, you’ll have a secure, direct line to HP resources and can continue using your printer with confidence.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye