• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
HP Recommended
HP Laserjet 4250
Microsoft Windows 10 (64-bit)

Good Evening, 

 

We have been figinting with this all day.  I have an HP Laserjet 4250 I keep getting an error 50.5 display on the printer.  I had a error 50.1 earlier today and purchased nother fuser assembly and now were getting the 50.5 error.  

 

 Any suggestions is greatly appreicated. 

 

PRLAX

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello PRLAX, 

 

You said y ou epleaced fuser assmelby with a new one and now you are getting the  50.5 error?

 

From the service manual.  The error 50.5 refers to an incorrect fuser.  Like you have an HP Laserjet 4.300 fuser installed on an HP Laserjet 4250.  These two fuser models are not compatible.

 

I would verify the part number on fuser assembly or have the vendor send you replacement.  I'm almost certain the fuser was packaged incorrectly.  

 

 

 

View solution in original post

2 REPLIES 2
HP Recommended

Hello PRLAX, 

 

You said y ou epleaced fuser assmelby with a new one and now you are getting the  50.5 error?

 

From the service manual.  The error 50.5 refers to an incorrect fuser.  Like you have an HP Laserjet 4.300 fuser installed on an HP Laserjet 4250.  These two fuser models are not compatible.

 

I would verify the part number on fuser assembly or have the vendor send you replacement.  I'm almost certain the fuser was packaged incorrectly.  

 

 

 

HP Recommended

Thank you for all your help. 

 

I went down to the local printer repair guy and bought another fuser assembly.  After installing the new fuser printer went to a ready state.  I will ship back the incorrect fuser back to the vendor for a refund. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.