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Student
Posts: 1
Member Since: ‎07-16-2017
Message 1 of 2 (279 Views)

Google Cloud Print Tells Jobs to Use Tray 1 Rather Than Tray 2 On Color LaserJet Pro MFP M277c6

Product Name: Color LaserJet Pro MFP M277c6
Operating System: Chrome OS

Printer working great on my network on Mac OS machines.

 

I then set it up for a ChromeBook.  It prints fine but I am being forced to change the default Tray to Tray 2 each time in the Chromebook Print dialog.  No way to make this selection "stick."  If I do not make this change, the print job errors on the printer with a mesage that says something like "Load Tray 1- Plain, Letter" and I have to cancel the job and do it over.

 

I cannot find anywhere in the printer setup to make it switch to Tray 2 if no paper in Tray 1.

 

What can I do???

 

 

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HP Support Agent
Posts: 9,110
Member Since: ‎07-26-2016
Message 2 of 2 (89 Views)

Re: Google Cloud Print Tells Jobs to Use Tray 1 Rather Than Tray 2 On Color LaserJet Pro MFP M277c6

Hi @Stephejo,

 

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I see from the post that you are having issues while printing from Chromebook. Don't worry as I have a few suggestions which should help you resolve this issue.

 

To provide you with an accurate solution, I'll need a few more details:

Have you tried to remove and add the printer?

Did you try to update the firmware for the printer?

Have you tried to check the print settings before printing?

 

In the meantime, let's try these steps here:

 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

 

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

Let's try these steps to remove and add the printer: 

 

  1. Turn on your printer.
  2. On your Windows or Mac computer, open Chrome.
  3. At the top right, click More More and then Settings.
  4. At the bottom, click Advanced.
  5. Under "Printing," click Google Cloud Print.
  6. Click Manage Cloud Print devices.
  7. If prompted, sign in with your Google Account.
  8. Select the printers you want to connect, and then click Remove printer.

Once done, go ahead and restart the printer. and then follow the steps to add the printer.

 

  1. Turn on your printer.
  2. On your Windows or Mac computer, open Chrome.
  3. At the top right, click More More and then Settings.
  4. At the bottom, click Advanced.
  5. Under "Printing," click Google Cloud Print.
  6. Click Manage Cloud Print devices.
  7. If prompted, sign in with your Google Account.
  8. Select the printers you want to connect, and then click Add printer(s).

If the issue persists, I would suggest you try to update the printer firmware: If your printer is already connected to a network and you registered your printer with Google Cloud Print, the printer firmware might need to be updated. Go to the HP Customer Support page. Type your printer model, and then search for the document on updating the firmware for your printer.

 

Now, try to print and check if it takes the tray 1 as the default, If the issue persists, I would suggest you try to select the printer settings before you print.

 

Let me know how it goes for further assistance. 

 

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation