• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more

‎07-21-2026 01:09 PM

HP Recommended

I have a new computer. My HP3301fdw printer works fine but doesn't act like it can find the scanner. Connection for my ethernet is good. Tried downloading drivers again and get this message

Mark1945_0-1784660962201.png

 

Category:
Reply
1 REPLY 1

‎07-23-2026 02:53 AM

HP Recommended

Hello
Did you encounter any error prompts during the previous installation of the full version of the printer driver?
Is the HP Smart Scan working properly?
If the device is connected to the network, can it be scanned normally by other computers?
Thank you

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.