• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
HP Recommended
HP 477DW
Microsoft Windows 10 (64-bit)

HP 477DW -

We have a brand new printer  we are attempting to replace a depleted cartridge.   We are receiving "There is a problem with the supply system.  Try replacing the affected cartridge with a different, non empty cartridge"

 

1.  We have attempted to replaced the cartridge with both  Genuine HP ink cartridge -  972A and 972X

2.  The Printer recognizes the new cartridge is installed but errors with a "Cartridge Problem" and shows the cartridge as empty.

3.  Removed, inspected both and reseated with no change to issue.

 

Your assistance is greatly appreciated.

 

2 REPLIES 2
HP Recommended

If you replace the depleted cartridge does it recognize properly? If so then likely you just have a bad cartridge and will need to have the vendor or HP replace it.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

We've replaced the cartridge with two different ones - 972a and 972x

Both received the same errors.

Printer recognizes the cartridge type installed but errors with "Cartage Problem" and shows the cartridges as empty.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.