HP CP1215 only printing first sheet

[GeorgieD]

I have been printing fine for some time on this printer and think it is a great printer.

It has suddenly decided that it onl wants to print the first page of any document or print request.

Fine for one-page letters but if I need to print a longer document then I have to print page 1 on its own then page 2 on its own etc etc.

Anty advice gratefully recevied. 

[Dvortex · Accepted solution]

Hello @GeorgieD, Greetings!

Thanks for reaching out! This is a great place to find the help you need, from other users, HP experts, and other support personnel.

I understand your printer is only printing the first page of every document that you are trying to print. This looks more like a driver issue on your computer. I would suggest you uninstall the current drivers completely and to download and install the new upgraded drivers.

You have not mentioned the operating system that you are using. Hence, I would give you steps for both the operating systems.

1. If you are using Windows OS, follow http://hp.care/2bJ9OME to completely uninstall the old drivers. Once done, go to step 3.
2. If you are running MAC OS X, go to http://hp.care/2cKwLyC and follow the steps to completely uninstall the drivers.
3. Now restart your computer.
4. Go to http://hp.care/2efDFuG to download and install the printer drivers on your computer.
5. Try printing a multiple page document and check.

Please let me know whether that works for you. Thank you!

Cheers 🙂

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[GeorgieD]

Thanks very much! That seems to haev worked!

To be honest, I did not uninstall the old drivers but installing the new ones seemed to replace the old ones.

Hopefully that won't be a problem?

[Dvortex]

Hello @GeorgieD,

Great stuff! Glad to know that the issue is resolved.

I'm sure the new drivers have overwritten the old ones. Hence you do not have to worry about it now.

Visit us again if you have any concerns! Thank you 🙂