HP CP5225DN 79 Service Error

[kslaggs]

Our business has been struggling with the Color LaserJet HP CP5225dn for several months.  

We continually encounter the 79 Service Error message and the printer has become almost unusuable.

Symptom: 

79 Service Error is encountered with printing from some, but not all, applications. 

Details: 

• This happens on print jobs from both MacOS X and Win 10/8/7. 
• The error happens regardless of directy connection via USB cable or Network
• We have a very simple LAN setup.  One router, one switch, all connected via Cat5e.
• Printing from some applications never encounters the error. Simple print text / type jobs from MS Word, Notepad etc will not result in a 79 Service Error, while printing from Adobe applications, (inDesign, Photoshop, Illustrator) and AutoCAD have a 90 to 100% failure rate with 79 Service Error message. 
• Power cycling printer does not resolve the issue
• Firmware update with latest firmware available on HP website does notp resolve the issue. 
• The issue is intermitent and inconsistent.  For instance, some jobs from AutoCAD will print fine, while other files will fail with 79 Service Error.  Same with jobs from Adobe applications. I can not identify any rhyme or reason as to why some print jobs fail and others do not. 

Steps Taken To Resolve: 

• Tried both USB direct connection and TCP/IP connection. Same result with 79 Service Error
• Flashed new firmware. Same result
• Ensured that all computers to connected to network have clear print queues and are not trying to resend problematic print jobs. 
• Remove and clean drivers and reinstall. 

I hope that there is a resolution to this problem, as I have treid everything I can think of to resolve this short of requesting an exchange for a new unit. 

Thanks

[davidzuts · Accepted solution]

Since most of the issues occur with Adobe products I would try using the latest postscript driver since this is the printer language which was designed by adobe and should work well with its documents.

[kslaggs]

Thanks. This appears to be helping.