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‎10-12-2019 06:56 AM

HP Recommended

Discolored paper after printing  - looks grey not white - actual black and color copy fine

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-12-2019 12:54 PM

HP Recommended

Thanks for the comment - I have tried to scan a printout but it doesn't realy show - I suspected it might be a bad toner cartridge -  The color and black printing come out fine but the paper instead of being White looks slightly grey...   I havent got a spare black cartridge to swap out till I order one after the weekend. 

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2 REPLIES 2

‎10-12-2019 08:04 AM

HP Recommended

Can you post a sample as your description is not entirely clear.  If you are getting background shading at is topic caused by a bad toner cartridge. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎10-12-2019 12:54 PM

HP Recommended

Thanks for the comment - I have tried to scan a printout but it doesn't realy show - I suspected it might be a bad toner cartridge -  The color and black printing come out fine but the paper instead of being White looks slightly grey...   I havent got a spare black cartridge to swap out till I order one after the weekend. 

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