• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more

‎07-11-2026 04:42 AM

HP Recommended

Bought as a Mail Order return, the ADF jams when scanning.
It looks as if the previous recipient had tried to tear off the very thin plastic strip next to the ADF glass (name of item not know - [separator?]) which I think is used when  double-sided ADF documents. The resultant damage causes the fed document to foul the strip.

Can the strip be replaced? Or is it more complicated?

Reply
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-12-2026 12:57 AM

HP Recommended

That strip is essential for scanning. Yes it can be replaced. Part Number is  B3Q10-00060

 

You can purchase through the HP parts store or find a vendor on a platform like Ebay.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

Reply
Was this reply helpful? Yes No
1 REPLY 1

‎07-12-2026 12:57 AM

HP Recommended

That strip is essential for scanning. Yes it can be replaced. Part Number is  B3Q10-00060

 

You can purchase through the HP parts store or find a vendor on a platform like Ebay.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.