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‎01-30-2020 05:45 PM

HP Recommended
Product: M477fdw
Operating System: Microsoft Windows 10 (64-bit)

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None of the other M477 on the same network are having any issues. If I unplug the Ethernet and plug back in , it will work a couple of times, then back to this. I have reset the NVRAM. Reset to defaults. The problem persists. Any thoughts ?

 

Thanks

4 REPLIES 4

‎02-01-2020 11:04 AM

HP Recommended

First, Double check and compare your printer's network and email configuration settings with one of your working printers to make sure they are set correctly. Next, try a different network cable and/or network port to help rule out cabling/port issues.

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‎02-03-2020 09:00 AM

HP Recommended

Thanks for the reply

 

I have double and triple checked all settings. they are identical to a few other m477's on the network. I have also tried different ports on the switch. I will try a different Ethernet cable and see how that works.

 

 

 

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‎02-03-2020 10:43 AM

HP Recommended

no go on the cable swap, same issue. 

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‎02-03-2020 11:32 PM - last edited on ‎02-04-2020 02:49 PM by Retired

HP Recommended

Is the firmware version on this printer the same as your other printers?

 

Here's a link with some great tips that might help:

[edit]

 

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