HP Color LaserJet Pro M252dw Doesn't work after installing Windows 11 25h2

[Matthias-T]

Hi, I have a  HP Color LaserJet Pro M252dw that is plugged into a network.  I have 4 computers I have tested this with.  The computer with Windows 11 24h2 Installed Prints correctly. 

The two computers that had the printer installed when I upgraded to 25h2 now show the printer as offline.  When I reinstall the printer on both of these computers with the Windows Printer, The HP Smart App, The Driver package from Hp's Website they all will try to install but say that the driver is unavailable.  

The computer that did not have the Printer installed before upgrading to 25h2 has the same issue.  All other printers are working fine on these computers and the HP laserjet is working fine on the computer with Windows 11 24h2.  It appears to me to be a problem with the driver but HP has not left me an option to submit this to them to get updated as the last driver update for this printer is 2021.

[VikramTheGreat · Accepted solution]

Hi @Matthias-T,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I can completely understand how frustrating this must feel, especially when everything was working fine before the upgrade. You’ve done all the right troubleshooting steps, and the fact that the printer works perfectly on Windows 11 24H2 but not on 25H2 strongly points to a driver compatibility issue. Let’s walk through the best possible solution together.

Step-by-Step Fix

1. Remove Old Printer Instances Completely
   • Go to Settings > Bluetooth & devices > Printers & scanners.
   • Remove the HP Color LaserJet Pro M252dw.
   • Open Control Panel > Devices and Printers, right-click the printer, and remove it.
   • Then, clear any leftover drivers: 
     • Press Windows + R, type printui /s /t2, and hit Enter.
     • Remove any HP Color LaserJet Pro M252dw drivers listed.
        
2. Download and Install HP Universal Print Driver (UPD)
   • Since the dedicated driver hasn’t been updated since 2021, the HP Universal Print Driver (PCL6) is the best workaround for Windows 11 25H2.
   • Download it here:
     👉 HP Universal Print Driver Series for Windows Software and Driver Downloads | HP® Support
      
3. Install the Printer Using TCP/IP
   • After installing UPD, go to Settings > Printers & scanners > Add device > Add manually.
   • Choose Add a printer using a TCP/IP address or hostname.
   • Enter the printer’s IP address (you can find it on the printer’s network configuration page).
      
   • Select the HP Universal Print Driver from the list.
4. Restart and Test
   • Restart your PC and try printing a test page.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat