• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!

‎01-23-2026 03:23 PM

HP Recommended

This is a recurring and highly disruptive issue. Users are unable to print even though the printer appears to be online. Lan cable was secured connecting and the display screen didn't show any error. 

 

Upon inspection, it appears that the printer’s network stack may hang during SNMP polling after the device has been idle for an extended period. As a result, Windows incorrectly marks the printer as offline, and a printer reboot is required to restore functionality. (This is my assumption and findings)

 

The printer is currently running firmware version 6.17.5.40-202503181735. Although a newer firmware version 6.28.1.35-202511201716 is available, I am hesitant to proceed with the upgrade, as reports indicate that some users experienced a worse overall experience after upgrading and that the issue was not resolved.

Additionally, there appears to be a driver-related issue on Windows. The printer driver is configured to use HP Smart Universal Printing, but it repeatedly reverts to the Microsoft Enhanced Point and Print driver automatically. This behavior prevents consistent configuration. I really need help on addressing all these issues. When are you going to have a new firmware release?

Spoiler
Spoiler
 
Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.