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‎12-16-2016 08:00 PM

HP Recommended

Hello all.  I have an Hp Color ALser Jet MFP M177fw printer.  I have successfully loaded the drivers on my PC. 

I have setup the printer to my wireless newtork and all indications are that teh printer is online and connected to the network.

My PC is on the same wireless network.

I can send a print job to my printer but it doesn't print.  The print job stays listed in the printer queue.  Any idea why the print job does not print?

Regards

Jack

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-17-2016 05:17 AM

HP Recommended
@Johnnymac3 wrote:

I have setup the printer to my wireless newtork and all indications are that teh printer is online and connected to the network.

 

Your description, "all indications are that teh printer is online" is a bit vague. It's best to be positive that your printer is connected. Can you see the printer under 'Network' in Windows Explorer? And if so, can you open its webpage? On the printer's (local!) management webpage you can view a lot of diagnostic information. What does it tell you?

 

Cheers,

Sando

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1 REPLY 1

‎12-17-2016 05:17 AM

HP Recommended
@Johnnymac3 wrote:

I have setup the printer to my wireless newtork and all indications are that teh printer is online and connected to the network.

 

Your description, "all indications are that teh printer is online" is a bit vague. It's best to be positive that your printer is connected. Can you see the printer under 'Network' in Windows Explorer? And if so, can you open its webpage? On the printer's (local!) management webpage you can view a lot of diagnostic information. What does it tell you?

 

Cheers,

Sando

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