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HP Recommended
ExamplHP Color LaserJet Pro MFP M477
Microsoft Windows 10 (32-bit)

I have an HP Color LaserJet Pro MFP M477 and when trying to print a photo using photo paper the unit get a paper jam. I am loading the paper through the manual feeder.

 

2 REPLIES 2
HP Recommended

Is the paper a supported size? Is it laserjet paper or inkjet paper? Where exactly does it get jammed? In the fuser? In the feeder tray before it even enters the printer? The more details you can provide the better the answer you get will be.

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HP Recommended

Thanks for your reply! The paper is 6lb 10.4 mil. It gets jammed in the fuser.

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