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‎08-07-2019 09:27 AM - edited ‎08-07-2019 09:33 AM

HP Recommended
Product: Color Laserjet Pro M452dn
Operating System: Microsoft Windows 10 (64-bit)
Recently my printer started putting black marks on the right side of the page. Sometimes the marks are darker than other times, and sometimes they are real light. I have tried replacing the black cartridge with a new one. I have tried looking at the current black cartridge to see if there was anything on it, nothing. I have tried the Cleaning Page a few times, which seemed to make it worse. Help!! I can't figure out how to upload pictures.
2 people had the same question
5 REPLIES 5

‎08-07-2019 12:26 PM

HP Recommended

Based on the model it is quite possibly the fuser that is the problem. Can you post a sample? If the marks are repetitive and evenly spaced then most likely it is the fuser. A mark in the same place but randomly placed down the page is usually caused by a faulty transfer belt.

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‎08-07-2019 01:01 PM

HP Recommended

201908071450_LI.jpg201908071117_LI.jpg

Here are some examples of what it is doing. Thanks!

‎08-07-2019 03:38 PM

HP Recommended

99% sure that will be fuser. The ghosting is what gives it away. That is the fuser not getting hot enough and it picks up some toner and redeposits it on the paper on the next rotation.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎08-07-2019 03:43 PM

HP Recommended

Ok. Is that something that can be replaced? Is it worth replacing or just getting a new printer? Thanks for your help!

‎09-19-2019 02:35 PM

HP Recommended

I have a similar problem based on the description  - using an M477.  See the attached image my printer is putting out as of just today.0001.jpg

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